Shipping Policy

Last updated: 12 May 2026

This Shipping Policy explains how orders placed through Noor Scientific Store are processed, shipped, and delivered.

Shipping Coverage

Shipping is currently available within Egypt.

Delivery availability may vary depending on the destination, courier coverage, product type, product size, product weight, handling requirements, and stock availability.

Order Processing Time

Orders are processed after order confirmation, payment confirmation, or quotation approval, depending on the order type.

For in-stock products, standard processing usually takes 1–3 business days.

Some products may require additional processing time due to supplier confirmation, special sourcing, technical verification, quotation approval, bulk quantity requests, or special handling requirements. In such cases, our team may contact the customer before processing the order.

Shipping Methods

Orders may be shipped through Bosta or other trusted courier and logistics partners.

The available shipping method may depend on:

• Delivery location
• Product size and weight
• Product value
• Product type
• Handling requirements
• Courier restrictions
• Courier coverage

Some scientific, industrial, fragile, heavy, liquid, chemical, temperature-sensitive, or special-handling products may not be eligible for standard courier delivery. These orders may require manual shipping confirmation before dispatch.

Delivery Time

Estimated delivery time after dispatch is usually:

• Greater Cairo: approximately 1–3 business days
• Other Egyptian governorates: approximately 2–7 business days

Delivery times are estimates only and may vary due to courier conditions, public holidays, weather, remote locations, incorrect address information, customer availability, supplier delays, or circumstances outside our control.

Shipping Fees

Shipping fees are displayed at checkout when available.

For quotation-based orders, heavy items, bulk orders, special-handling items, remote locations, or products that cannot be shipped through standard courier services, shipping fees may be confirmed separately by our team before processing.

Cash on Delivery

Cash on Delivery may be available only when shown at checkout or confirmed by our team.

Cash on Delivery may not be available for all products, locations, order values, quotation-based orders, or special-handling items.

Order Tracking

When tracking information is available, customers may receive tracking details by email, SMS, WhatsApp, phone call, or courier notification.

Tracking availability depends on the courier or shipping method used.

Customer Address and Contact Information

Customers are responsible for providing complete and accurate delivery details, including:

• Full name
• Phone number
• Complete address
• City and governorate
• Building, floor, apartment, company name, or delivery notes where applicable

Incorrect or incomplete delivery information may cause delays, failed delivery, additional shipping charges, or order cancellation.

Failed Delivery

If delivery fails because the customer is unavailable, the address is incorrect, the phone number is unreachable, or the order is refused, additional delivery or return fees may apply.

Reshipping may require customer confirmation and payment of any additional courier charges.

Damaged, Missing, or Incorrect Shipments

Customers should inspect the shipment upon delivery whenever possible.

If the package is visibly damaged, missing items, or contains an incorrect product, please contact us as soon as possible and provide:

• Order number
• Photos of the package
• Photos of the product
• Description of the issue

Reports are best submitted within 48 hours of delivery to help us investigate the issue with the courier, supplier, or logistics partner.

Special Products and Restrictions

Some products may require special packaging, technical confirmation, handling precautions, courier approval, or separate shipping arrangements before dispatch.

We reserve the right to contact the customer to confirm shipping arrangements, change the shipping method, request additional shipping fees, or cancel and refund an order if the product cannot be shipped safely, legally, or practically to the requested location.

Delays Outside Our Control

Noor Scientific Store is not responsible for delays caused by courier issues, supplier delays, public holidays, weather conditions, incorrect customer information, force majeure events, or circumstances beyond our reasonable control.

Contact

For shipping inquiries, please contact us at:

Noor Scientific Store
Phone: +20 102 577 0790
Email: support@noor-scientific.com

Address:
El-NOOR TOWER, 8 El-Noor Street, from 15 May Street, Shubra El Kheima, Qalyubia, Egypt